Refund policy
Our Promise to You
We're proud of what we've created, and we want you to feel just as confident in it — that's why every order comes with a 30-day money-back guarantee, from the date of delivery.
How It Works
If you're not fully satisfied with your purchase, reach out to us at support@zarnier.com within 30 days of receiving your order. Let us know what wasn't right — we read every message, and we're always looking to make things right.
What We Need From You
Your order number and the email address used at checkout. That's it — we keep this simple.
Refund Timeline
Once your return request is approved, refunds are processed within 5–7 business days to your original payment method. You'll receive an email confirmation once it's issued.
Damaged or Incorrect Items
If your order arrives damaged, or you received the wrong item, contact us within 7 days of delivery with a photo of what you received — we'll make it right immediately, no return necessary.
Questions? We're Here
Anytime you have a question, reach out at support@zarnier.com — before your order, after it, or just because. We're always happy to help.